FAQs
What types of events do you decorate?
We specialize in decorating a wide range of events, including weddings, corporate events, birthday parties, baby showers, anniversaries, and more. Whether it’s an intimate gathering or a large celebration, we’re here to bring your vision to life.
Do you offer full-service event decor or just specific elements?
We offer both! You can choose from our Full-Service Decor Packages where we handle everything from start to finish, or select specific decor elements like balloon garlands, floral arrangements, or custom backdrops to complement your existing setup.
How far in advance should I book your services?
To ensure availability, we recommend booking as early as possible. For balloon designs, we require at least a 3-week notice to accommodate custom designs and sourcing materials. For larger events like weddings or corporate functions, booking 2-3 months in advance is ideal. However, we can accommodate last-minute requests depending on our schedule.
Do you require a deposit to secure my event date?
Yes, we require a 50% non-refundable deposit to secure your event date, which will be applied towards your total balance. The remaining balance is due 2 weeks before your event. This ensures that we can allocate resources and materials specifically for your event.
Can I customize my package?
Absolutely! All of our packages can be tailored to fit your specific needs, theme, and budget. Let us know your vision, and we’ll work with you to create a personalized package.
Do you offer delivery and setup?
Yes, we provide delivery, setup, and teardown services for all of our packages. The delivery fee varies based on location and will be included in your final quote after a delivery assessment.
What areas do you serve?
We proudly serve Gwinnett County and the Metro Atlanta area, including surrounding cities like Lawrenceville, Duluth, Norcross, Suwanee, Snellville, Buford, Lilburn, Peachtree Corners, and Dacula. We also extend our services to Metro Atlanta cities such as Atlanta, Decatur, Sandy Springs, Roswell, Marietta, Smyrna, and Alpharetta. For events outside our standard service area, additional travel fees may apply. Please contact us for more details!
Can you collaborate with other vendors I’ve already hired?
We collaborate exclusively with vendors that are recommended and hired by Gem Room LLC to ensure a seamless experience. While we do partner with trusted vendors we suggest or hire, please note that we operate as separate entities. Each vendor will require their own contracts, and clients are responsible for understanding the terms and conditions of each agreement. According to our liability waiver, Gem Room LLC is not responsible for any mishaps or issues caused by vendors you choose to proceed with independently.
Do you provide rentals for decor items?
Yes, we offer a range of rental items, including custom backdrops, Chiara walls, shimmer panels, drapery, and more. Contact us for a full list of available rental items.
Can I order a custom vinyl backdrop?
Yes! We design and print custom vinyl backdrops tailored to your event theme. You can either provide your own design file or let us create one for you.
How do you handle last-minute changes or cancellations?
We understand that plans can change. However, we have a strict non-refundable policy. A 50% deposit is required to secure your booking, and this deposit is non-refundable.
- Cancellations must be submitted in writing via email to info@gemroomevents.com.
- If you cancel your event less than 3 weeks before the event date, the remaining balance will be required to compensate for the hours of service already rendered and the loss of the reserved event date.
- If your event is postponed, any payments made can be applied to a new date, subject to our availability. The new date must be at least 3 weeks out from the date of your notice unless otherwise approved by the owner (refer to our Postponement Policy).
We recommend contacting us as early as possible if you foresee any changes to your plans.
How can I get a quote for my event?
You can request a quote by filling out our Contact Form on the website, sending us an email at info@gemroomevents.com, or giving us a call. Please provide as many details as possible about your event, and we’ll get back to you with a customized proposal.
Can I see examples of your previous work?
Absolutely! Check out our Gallery page for photos of past events we’ve decorated. You can also follow us on social media [click links at bottom of page] for inspiration and updates. Additionally, once you book your consultation, we offer a customized mock-up by request. This mock-up provides a visualization combining all the details and suggestions you’ve shared, giving you a clear idea of what your event will look like.
What payment methods do you accept?
Once an invoice is sent you can make payment with all major credit cards or bank transfer. Payment plans are also available for larger events—just ask us for details!
Your consultation is a chance for us to get to know each other, to dive deep into your event details, and to see how we can bring your ideas to life. Whether you’re just starting to plan or ready to finalize your décor, we’re here to make sure every detail is covered.